Accessible Customer Service Plan for Tantrum Design Inc.

Providing Goods and Services to People with Disabilities TANTRUM is committed to excellence in serving all customers including people with disabilities.


Assistive devices


We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


Communication


We will communicate with people with disabilities in ways that take into account their disability.


Service animals


We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.


Support persons


A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.


Notice of temporary disruption


In the event of a planned or unexpected disruption to services or facilities for customers with disabilities TANTRUM will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Services/Facilities include:
~ The elevator
~ The wheelchair accessible restroom

The notice will be made publicly available at the following locations:
~ Posted on the main lobby wall beside the elevator
~ Posted on the 4th floor wall beside the elevator
~ Posted on the exterior door to the wheelchair accessible restroom


Training


TANTRUM will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:
~ Reception / Client Services
~ Volunteers / Intern Students
~ Sales & Marketing
~ Producers / Client Relations
~ Accounting
~ Owners
~ Animators
~ Digital Compositors
~ IT / Technical Support Staff

Staff will be trained on Accessible Customer Service within 3 months after being hired.

Training will include:
~ An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
~ TANTRUM's plan related to the customer service standard
~ How to interact and communicate with people with various types of disabilities
~ How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
~ How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities. These include:
~ The elevator
~ What to do if a person with a disability is having difficulty in accessing TANTRUM's goods and services
~ Staff will also be trained when changes are made to our accessible customer service plan.


Feedback process


Customers who wish to provide feedback on the way TANTRUM provides goods and services to people with disabilities can provide feedback in the following way(s):
~ By calling our Office Manager Alex at 416-351-7777
~ Emailing our Office Manager at alex@throwatantrum.tv

All feedback, including complaints, will be handled in the following manner:
~ With a return call or email within 24 - 48 hours.


Notice of availability


TANTRUM will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following location(s):
~ The Contact page on throwatantrum.tv


Modifications to this or other policies


Any policy, practice or procedure of TANTRUM that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.